Frequently Asked Questions

Here are a few of the questions we get the most. If you don't see what's on your mind, reach out to us anytime.

Payment

What eCommerce platforms do you support?

We support Drupal Commerce, Magento 1, Magento 2, OpenCart, PrestaShop, WHMCS, WooCommerce, and Zen Cart. We are still working on other eCommerce platforms to add to our current list.

What is the Payment App?

The Payment App is where you manage invoices and refunds. Each store can have its app and its configuration.

How to create my APP?

To create your APP, go to "Payment"> "APP" and then click the "Add" button. Enter all the details about your store before hitting the "Confirm" button.

How to create and send an invoice?

To create an invoice, go to "Payment"> "Invoice". Click the "Add" button, select the store where you want to create an invoice, and enter the other details needed before hitting the "Confirm" button. Your customer will automatically receive an email with the invoice if you input their email address. You may also copy a shareable link of the invoice for your customer and send. Click this link for more details.

What is the transaction fee?

The transaction process fee is as low as 1%

What is the minimum / maximum amount for an invoice?

There is no amount limit for an invoice.

What is the validity period of the invoice? Can it be customized?

An invoice can have a validity period and may expire when a customer fails to send a payment within the given time. A user can customize the validity period applicable to their business operation.

How to know the invoice status?

Go to "Payment"> "Invoice" and you will have an overview of all the invoices created with their corresponding status or state. The invoice status can have the values New, Paid, Confirmed, Complete, Expired, Invalid, PaidPartial, PaidOver, and PaidLater.

Can I customize an invoice?

Not yet, as of the moment. But the feature is on our roadmap.

How does the payment process work?

Integrate UniPayment in your online store to start receiving cryptocurrency payments. Once funds are available in your account, you can withdraw anytime.

How to process a partial payment by a customer?

The invoice status will be "PaidPartial" when a customer makes a partial payment. The customer should pay the remaining balance within the invoice validity period. If a customer fails to complete their payment, UniPayment will automatically issue a partial payment refund. Click this link to learn more about refund

How to process an overpayment by a customer?

The invoice status will be "PaidOver" when a customer makes an overpayment. UniPayment will automatically issue a refund of the extra amount to your customer. Click this link to learn more about refund

How to process a payment for an expired invoice?

A payment cannot be made after an invoice expires. You need to create a new invoice and send it to your customer. Deleting or keeping an expired invoice for an order will not affect your business.

Check this link to learn how to change the invoice validity time of an order.

How to issue a refund to a customer?

Step 1, create a refund and send the link to the customer

Step 2: Your customer fill the refund address

Step 3. UniPayment will automatically process refund Money back, no hassle

please click this link.to details

How to install and use an eCommerce plugin?

UniPayment supports all mainstream eCommerce platforms, and plugins are available and can be downloaded on the respective eCommerce plugin marketplace. Click this link for the installation guides.

How to create API credentials?

How to add the withdrawal address to the wallet?

Go to “Wallet” > “Withdraw” and under Withdrawal Address, click the “Saved Address” button and on the dropdown, select “Add Address”. Enter the necessary details, then click “Confirm” to add or save the withdrawal address.

How can I reset my password?

If you forget your password, you can click “forget your password” on the login interface and then follow the page prompts to reset your password.